robots chating

What Are Chatbots?

Chatbots have played an influential role in the rise of the importance of customer service. They have made enormous contributions to user support. As customers and employees begin to interact, chatbots are there to save the day. Chatbots are a combination of advanced technologies that process written and spoken inputs and respond naturally, human-like. Using AI, they are taught to recognize the type and degree of a user’s emotion and respond appropriately. ... Read More